Frequently Asked Questions
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Getting Started
What happens after I'm approved?
After approval, you review and complete your lease agreement. If an initial payment is required, you will receive a secure payment link by email. Once the agreement is signed and any required payment is received, your order is processed.
Will I need to make an initial payment?
Some purchases require an initial payment to begin processing your lease and order. If required, a secure payment link will be sent to you by email after you complete your lease agreement.
When is my order processed?
Orders are processed after your lease agreement is completed and any required initial payment has been successfully received.
Lease-To-Own
What does lease-to-own mean?
Lease-to-own lets you take your item home today and make payments over time. You can own the item by completing your scheduled payments or by using an early purchase option.
Is this a loan or credit account?
No. This is a lease-to-own agreement, not a loan or revolving credit account.
Will I pay more than the retail price?
The total cost may be higher than the retail price if all scheduled payments are made over time. You can reduce your total cost by purchasing early — see the Early Purchase button in your lease's Payment Options.
Can I pay off my lease early?
Yes. You can purchase your lease early at any time to reduce your total cost. Open your lease and choose Early Purchase in the Payment Options panel.
How do I track my progress to ownership?
Open your lease details page — the Progress to Ownership bar shows how far along you are, and Upcoming Payments shows what's left.
Payments
How do I make a payment?
Choose Make A Payment from the menu on any page, or open your lease and use the Payment Options panel. Payments are typically set up on AutoPay.
How do I set up or update AutoPay?
Choose Setup AutoPay from the menu, pick the card or bank account to use, and switch AutoPay ON for it. You can add a new card or ACH account from the same screen.
How do I schedule a payment for a future date?
Open your lease and choose Schedule a Future Payment. Pick the date that works for you on the payment date step of the wizard.
When is my due date?
Your next payment amount and due date are shown on your My Account page for each lease, and the full schedule is on the lease details page under Upcoming Payments.
How do I find my payoff amount?
Open your lease and choose Early Purchase in Payment Options to see your current payoff options, or contact customer service.
Can I change my payment date or frequency?
Payment changes may be available depending on your account. Contact customer service to review your options.
What if I am unable to make a payment?
If a payment is missed, your account may become past due. Unexpected situations come up — contact customer service as soon as possible to discuss your options.
How do I add or change a card on my account?
Open My Wallet on your My Account page and choose Add Credit or ACH Account, or use the Add New Account option on the Setup AutoPay screen.
My Account & Login
I am unable to log in to my account
Make sure you are using the same email you set up your lease agreement with. If issues continue, use the Forgot Password link on the login page or contact support.
How do I reset my password?
Use the Forgot Password link on the login page. Be sure to check your spam folder for the reset email.
How can I update my personal information?
You can update certain details from Login & Security on your My Account page. For additional changes, contact customer service.
How can I see or print my lease documents?
Open your lease and choose Documents in the Lease Information panel.
General
Is my information secure?
Yes. We use secure systems to protect your personal and payment information.
Will this help build my credit?
No. We do not report payment history to credit bureaus at this time.
How do I contact customer service?
Call 1-855-447-4921, send us a message from the Messages page, or use the Contact page. Customer service assistance is also available in Spanish.